Area 51 Return Policy
Sale items are final. No exchanges or refunds.
All US orders are final.
All other returns must be authorized by Area 51. Please email us to request an authorization number.
Authorized returns are accepted 30 days after the date of purchase.
Christmas Return Extension: All qualifying regular priced items purchased as gifts between November 1st to December 24th will be accepted until January 31st, 2017 with a return authorization.
Items may be returned at your expense for a refund, but the original shipping charge is not refundable. Orders with free shipping will have a shipping charge added when returned. All items must be in their new, original selling condition with all tags and any extras intact. Orders should be wrapped or boxed and paper should not be taped to the outside of the product box. Your authorization number must be written on the address label.
Any procedures not adhered to may result in your return being refused.
Refused items will be charged a return shipping fee as well as a restocking fee.
We reserve the right to charge a 20% restocking fee.
Shipping charges and/or terms may be modified in certain circumstances. In that event, we will contact you for approval before proceeding with your order.
Items that are not returnable:
- Decks that are gripped
- Custom built completes
- Sale items
- Swimwear and undergarments
Area 51 Packaging Policy
Items may be reboxed and may not ship in their original packaging. This is to reduce waste, keep shipping costs down, and/or to ensure that your items arrive safely. We will select the best packaging to suit your order. If you require original packaging, please contact us and we will accommodate your request if possible. Additional S&H charges may apply.
Free shipping applies to purchases over $99 (before taxes and shipping) to most destinations in Canada (Nunavut excluded). This only applies to available items.
Address errors: It is up to you to provide accurate address information. Any incorrect address information will be charged an additional $10 if the order has already shipped. This is to cover the costs of Canada Post re-direction fee.
We reserve the right to refuse service or cancel orders in our sole discretion.
By ordering with Area 51 you agree to our terms and conditions.